We’re all about keeping your yard clean and your experience stress-free. To ensure a smooth and reliable service for all our clients, we’ve laid out a few important policies. By booking with us, you agree to the following terms:

Scheduling & Service Days

  • Services are provided on a consistent schedule on month, bi-weekly or weekly service, depending on the plan selected.

  • Service days are assigned based on your location and route optimization. We’ll notify you if changes are made.

  • Please ensure we have access to your yard on your scheduled service day (see Access Policy below).

Yard Access Policy

  • Gates must be unlocked and free of obstructions on service day.

  • If we arrive and cannot access your yard, we will notify you. Pet Pro is not responsible for missed service due to locked gates

  • You may provide a lock code or key if preferred.

Pets in Yard

  • We love animals, but for safety, please secure aggressive or unsocialized dogs indoors or away from the service area during scheduled visits.

  • If your pet is friendly, we’re happy to work around them — just let us know in advance.

Billing & Payments

  • All services are prepaid on a monthly basis.

  • Subscriptions auto-renew each month on the date of original signup.

  • Missed or skipped visits due to access issues or pets being loose are not credited unless due to company error.

Cancellation Policy

  • You may cancel anytime by giving us at least 7 days’ notice before your next billing cycle.

  • No refunds are issued for mid-cycle cancellations.

Weather Policy

  • We service in most weather conditions unless it's unsafe (lightning, severe storms, icy conditions).

  • In rare weather delays, we’ll reschedule your visit as soon as possible.

Communication

  • You will receive appointment confirmations, reminders, and service updates via email or text.

  • If your contact info changes, please update us to avoid missed communication.

Questions or Concerns?

We’re always here to help. If you ever have an issue, contact us at info@petproservice.com or via our Contact Us page.

By booking a service, you acknowledge that you’ve read and agree to these policies. We appreciate your trust in Pet Pro Services — let’s keep those yards clean!